Thursday 18 August 2011

Bookassist and MICROS-Fidelio announce certified OPERA Connectivity Solution for Hotels

We're delighted to announce that our booking engine partners in Scotland Bookassist has announced official certification of their booking engine software integration with the OPERA Property Management System (PMS) from the world's leading hotel solutions provider MICROS-Fidelio. The connection service allows hotels to automatically and seamlessly manage their online reservations from Bookassist via the OPERA PMS.

The connection service is the latest in a list of integrations between Bookassist's popular booking platform and the world's leading property management systems and channel managers.

Speaking about the advantages of the integration, Karen Moran, Sales and Marketing Director at Moran & Bewley's Hotels UK & Ireland said: "We're delighted to have direct integration between our online booking and our MICROS-Fidelio OPERA property management systems right across the group. It saves considerable time and effort, and more importantly makes sure that the reservations detail is end-to-end accurate. The automation allows our staff to get on with the more important business of running the hotel rather than worrying about technology."

Bookassist have collaborated with MICROS-Fidelio on the integration and client roll-out over the last 18 months culminating in official certification. A number of existing mutual clients have been using the integration since its first introduction in late 2010.

Discussing the official certification, Bookassist CEO Dr Des O'Mahony said: "A significant number of our clients in all the countries we operate in are also MICROS-Fidelio clients. This integration is a real advantage for them, reducing manpower, eliminating transfer errors, and improving efficiency. We expect a significant uptake of this new joint service."

"MICROS-Fidelio is pleased to offer connectivity between our hotel solution OPERA and Bookassist. The interface with Bookassist provides automated booking notifications directly into the OPERA hotel system," said Dr Peter Agel, Senior Vice President eCommerce and Strategic Solutions EMEA at MICROS-Fidelio.

Bookassist® ( creates and manages successful and proven online strategies for thousands of hotels and groups and is one of the leading hotel booking engine and online marketing providers in Europe. Headquartered in Dublin and with offices in 6 countries, Bookassist has received numerous awards in Online Trade, Online Marketing, and Technological Innovation.

Ian McCaig managing partner of Bookassist in Scotland, was delighted with the news, "This latest integration on top of some excellent new upgrades just presses the point about continuous improvement being critical. As the online booking sector moves ever faster with shifts to mobile, integration into social media and the need to react even more quickly to the market place this proves again that Bookassist can provide the hotel operator in Scotland - large and small - with the competitive advantages that they are looking for.

If you're interested in finding out more about how Bookassist can work in conjunction with your MICROS set up inScotland email Bookassist Scotland or call 01292 512404.

MICROS-Fidelio International (, the global markets subsidiary of MICROS®, is the premier provider of enterprise-wide integrated information technologies for the hotel industry. MICROS-Fidelio has become "the standard" in the industry with over 25,000 installations worldwide. Its enterprise solutions include multi-property, fully integrated hotel systems encompassing property management systems, sales and catering systems, central reservation systems, customer information systems, revenue management systems, an Internet/global distribution system-based hotel reservation service called, and installation and support services associated with the various software products.

No comments: